Debt collection and related administration, reconciliations, and requesting of Pod’s and claims.

Job Summary

Employer: CIC (Pty) Ltd
Job Type: Full-time
Location: Windhoek, Namibia
Category: Finance
Closing Date: 2026-10-23

Key Responsibilities

Process information for customer statements.
Submit relevant documentation to the Claims department for credit processing.
Continuously follow up on outstanding claims and Proofs of Delivery (PODs).
Track payments received and update records for reconciliation purposes.
Age accounts on the system and perform account reconciliations.
Write receipts and prepare deposit slips, process payments, and conduct banking in accordance with company policies and procedures.
Contact debtors to follow up on outstanding payments.
Maintain accurate records of all relevant documentation throughout the month, including invoices and creditor-related documents.
Collect invoices for statement processing, print statements, attach relevant supporting documentation, and mail them to customers.
Stamp statements for general accounts where settlement discounts apply, place them in envelopes, and mail them to customers.
Ensure all money received is correctly processed and banked.
Receive payments from branches, issue and process receipts, and deposit the funds in accordance with company procedures.
Follow up on outstanding payments, PODs, and claims received via fax and email, and submit relevant documentation for clarification where required.
Provide relief support for other Debtors Clerks as required.
Contribute to team performance by completing assigned duties efficiently.
Perform other relief duties and ad hoc tasks as assigned by the Manager.

Requirements

Grade 12 certificate.
Relevant degree or qualification will be an advantage.
Fluency in Afrikaans and English.
Minimum of 3-5 years’ experience in debtors administration, reconciliations, and invoicing.
Excellent proficiency in Microsoft Excel.
Experience with the Proteus system will be a definite advantage.
Ability to work under pressure and handle conflict situations professionally.
Self-motivated, proactive, assertive, and able to demonstrate initiative.
Good communication and interpersonal skills.
Namibian citizenship.

How to Apply

Apply by email: cic.recruitment@cic.com.na

Frequently Asked Questions

What qualifications or education do I need to become a Debtors Clerk at a Namibian company like CIC (Pty) Ltd?

Most employers require a Grade 12 certificate with Mathematics and Accounting, plus a diploma or certificate in Bookkeeping, Accounting, or Finance from institutions like NIMT, IUM, or UNAM. Professional certifications such as ACCA Foundation or SAIPA are advantageous but not always mandatory for entry-level roles.

What are the typical day-to-day responsibilities of a Debtors Clerk in Namibia?

You will process customer invoices, reconcile debtor accounts, follow up on overdue payments via phone or email, and prepare monthly debtor reports. You may also handle queries from clients and assist with month-end closing procedures under supervision of the Finance Manager.

How does workplace culture in Namibian finance departments typically operate?

Namibian finance workplaces value punctuality, respect for hierarchy, and clear communication in both English and Afrikaans. Dress codes are usually business formal, and teamwork is emphasized, though individual accountability for accuracy is strictly expected.

What career progression opportunities exist for Debtors Clerks in Namibia?

With experience, you can advance to Senior Debtors Clerk, Creditors Clerk, or Junior Accountant roles. Further studies toward professional designations like CA(SA), ACCA, or CIMA can open doors to management positions in finance or credit control.

What benefits are typically offered for full-time Debtors Clerk positions in Namibia?

Standard benefits usually include annual leave as per Namibian Labour Act, sick leave, and participation in company pension or provident funds. Larger employers may offer medical aid contributions, though this varies significantly by company size and sector.

How should I apply for a Debtors Clerk position, and what do Namibian employers look for in applications?

Submit a concise CV with a cover letter highlighting your accounting software skills and attention to detail via email or the company's specified channel. Employers prioritize candidates with Pastel or Sage experience, strong Excel skills, and references that confirm reliability and numerical accuracy.