Palliative Care Namibia (PCN), part of the Cancer Association of Namibia, seeks a Unit Hospitality & Operations Coordinator for House Zietsman in Windhoek. This role involves coordinating daily hospitality, housekeeping, and operations to ensure a safe and dignified environment for patients and staff. The Coordinator will work with the Unit Nursing Lead and Medical Assistant, overseeing housekeeping and kitchen teams to maintain standards. Ideal candidates should be practical, organized, and caring, with experience in hospitality, healthcare, or similar fields being advantageous.

Job Summary

Employer: Palliative Care Namibia
Job Type: Full-time
Location: Windhoek, Namibia
Category: Healthcare
Closing Date: 2026-09-25

Key Responsibilities

Coordinate the daily housekeeping and kitchen routines of the Unit;
Allocate and coordinate daily tasks within the housekeeping and kitchen teams;
Monitor cleanliness, hygiene, laundry, linen and general household standards;
Coordinate meal and kitchen requirements in collaboration with the Food Handler/Cook;
Ad-hoc food preparation and service will be required;
Monitor household, cleaning, laundry and kitchen supplies and communicate requirements;
Coordinate routine property and facility upkeep and report maintenance requirements;
Support the overall patient and family hospitality experience;
Ensure common areas, patient rooms and household spaces are welcoming, orderly and appropriately maintained;
Work closely with the medical and care team to respond to operational needs affecting the Unit;
Rotational administration (Front Office);
Promote a culture of teamwork, respect, accountability and care; and
Escalate operational, staffing, maintenance or other concerns to the appropriate supervisor.

Requirements

Namibian Citizenship or Permanent Resident;
School Leaving Certificate;
Diploma in Hospitality will be advantageous;
Good organisational and coordination skills;
Practical experience in hospitality, housekeeping, and/or household operations;
Ability to coordinate people and daily activities;
Strong attention to cleanliness, hygiene and detail;
Good communication and interpersonal skills;
A respectful and empathetic approach to patients and families;
Reliability, accountability and initiative;
Ability to work collaboratively within a multidisciplinary team;
A hands-on approach to getting things done;
Valid Driver’s Licence (non-negotiable)
Police Clearance Certificate (non-negotiable)

How to Apply

Apply by email: help@can.org.na

REF Code: PATTERSON B4

Frequently Asked Questions

What qualifications or education do I need to become a Unit Hospitality & Operations Coordinator in Namibia?

Most employers require a diploma or degree in hospitality management, healthcare administration, or business studies from institutions like NUST or IUM. Experience in healthcare settings or hotel operations is highly valued. Additional certifications in patient care or office administration strengthen your application.

What are the typical day-to-day responsibilities of this role?

You will coordinate patient and family accommodation logistics, manage unit supplies and inventory, supervise support staff, and ensure compliance with health and safety standards. The role also involves liaising with clinical teams, handling administrative records, and maintaining a welcoming environment for palliative care patients.

How does workplace culture in Namibian healthcare settings affect this position?

Namibian healthcare workplaces emphasize respect for hierarchy, strong community relationships, and collaborative decision-making. Punctuality and reliability are essential, as is sensitivity to diverse cultural backgrounds when supporting patients and families. English proficiency is required, though Afrikaans or local languages are advantageous.

What career progression opportunities exist for someone in this role?

With experience, you can advance to Unit Manager, Operations Manager, or Regional Coordinator positions within healthcare NGOs or private facilities. Some professionals transition into hospital administration or pursue further studies in health management. Networking through the Health Professions Council of Namibia supports career mobility.

What benefits are typically offered for full-time coordinator roles in Namibian healthcare?

Benefits usually include annual leave as per Namibian Labour Act provisions, medical aid contributions, and pension fund membership through institutions like GIPF or private schemes. Some employers offer housing allowances or transport subsidies, particularly in remote postings. Specific packages vary by employer size and funding structure.

How should I apply, and what do Namibian employers look for in candidates?

Submit a concise CV with certified copies of qualifications and a tailored cover letter highlighting relevant experience. Employers prioritize candidates with proven organizational skills, empathy for palliative care contexts, and references from previous healthcare or hospitality roles. Follow application instructions carefully and prepare for competency-based interviews.