CLIENT SERVICE CONSULTANT – PROSPERITY HEALTH 248 views

VACANCY 

Client Service Consultant – PROSPERITY HEALTH

PROSPERITY HEALTH

CLIENT SERVICE CONSULTANT – WINDHOEK OFFICE

The successful incumbent will report to the Manager: Services. The incumbent must be well motivated and positive with strong risk compliance/internal audit, administrative, analytical and communication skills, a self-starter who can work independently and in a group.

The company is passionately enveloped within the financial services sector, growing our business against the backdrop of enhancing the well-being of the Namibian populace.

In furtherance of Prosperity’s purpose, the company seeks to attract dynamic and talented people who share our ideals and values, eager to expand their own horizons within the realm of the Prosperity family.

KEY FUNCTIONS:

• Serve as the first point of contact for clients, providing professional and courteous assistance

• Receive member and health care professional enquiries in the Walk-in and Call Centre, assist clients, proactively address enquiries and provide timely feedback to enhance the customer service experience and minimize inconvenience

• Document all enquiries/maintain daily statistics on volume and outcome of enquiries

• Educate members and health care professionals on product structures and fund rules

• Collaborate with other departments to resolve client enquiries and improve service

• Correspond in writing with members, health care providers and other stakeholders

• Expedite claims and other relevant documentation received

• Identify all system errors and assessing anomalies

• Prepare and maintain reports as required

• Provide recommendations in respect of service improvements

• Assist in general with functions in the Client Services department

MINIMUM REQUIREMENTS:

• Grade 12 with relevant tertiary education

• Minimum of 5 years’ experience in Client Service

• Prior work experience in a medical aid fund environment will be an advantage

• Proficiency in MS Office Suite (Microsoft Excel and Word, Outlook)

• Positive attitude and commitment to delivering excellent client service

• Ability to handle multiple tasks and prioritize effectively

• Excellent administrative skills

• Exceptional communication and interpersonal skills

• Excellent verbal and written command of English

• Willingness and ability to travel outside of Windhoek on an ad hoc basis to provide support at branches when required