COLLECTION MANAGER – ExpressCredit

Responsibilities:

• Ensure timely and effective collections of all amounts that fall due.
• Manage the preparation and submission of expected collection files for all clients on each specified cut off dates.
• Maintain submission tracking schedules to indicate which client has been invoiced that month and for how much.
• Ensure all invoiced amounts are received on specified due date.
• Ensure all collected amounts are accounted for within the month in which they are received.
• Ensure effective management of the company arrears management as provided for in the credit policy.
• Ensure clients that fall behind are followed up immediately and remedial measures are instituted immediately.
• Effectively monitor and maintain accurate loan and age analysis files and ensure accurate loan classification as provided for in the company credit policy.
• Escalate to legal all amounts that remain unpaid as provided for in the credit policy.
• Manage and adhere to the internal service level agreements.
• Supervise the debt collections and recovery team.
• Ensure compliance to all regulations.
• Prepare accurate and timely reports to management committees.
• Carry out daily duties as guided by the business operational guidelines.

REQUIREMENTS

• Business Intelligence experience.
• Reporting, planning, and organizing skills with excellent time management skills.
• Excellent computer skills, including Microsoft Office.
• Developing value proposition.
• Regulatory and legal compliance.
• Customer relationship management.
• Knowledge of budget management.
• Basic commercial and financial acumen.
• Interpersonal, negotiation, and problem-solving skills.
• Excellent verbal and written communication skills.
• Education (diploma) or experience in related field is preferred – Bachelor’s Degree in any related field (finance) will be advantageous.
• Minimum 3 years’ experience in a customer service environment (or other related field) and 1-2 years of experience in Collections environment is preferable.
• Analytical thinking with an attention to detail and accuracy.
• Customer centricity.
• Assertiveness and proactiveness.
• Approachable and team player.
• Good judgement and conflict management.
• Ability to handle stressful situations appropriately and strong decision-making skills.
• Driver’s license
• Valid Police Clearance Certificate