Job Expired

CUSTOMER SERVICES DESK COORDINATOR

Opportunity | Duty Description

The above-mentioned position is vacant at our Prosperita Premises of the FP du Toit Transport Group. Our company is in existence since 1968 and diversified over time from a solely long-haul operation to one which now includes Pro Parcel (a part-load and distribution operation), Jet.X Couriers (an express road and air courier service) as well as Wesbank Transport (a full-load and abnormal division). This is in line with our strategy to offer our clients a complete range of services to satisfy all their logistical requirements. This position reports to the Business Intelligence Manager and is based in Windhoek.

DUTIES AND RESPONSIBILITIES

Key responsibilities include:

Prompt and effective customer service, as first point of contact
Attending to and directing calls and queries to the correct department and staff
Communicate with Customers via phone and/or e-mail regarding deliveries, delays, collections, etc.
Assist clients with quotations as/when required
Follow up on collections (internationally and nationally) and liaise with customers and department heads
Assist walk-in customers
Ensure a daily Pick Up and Delivery report is done and escalated to manager
Liaise with clients regarding Import/Export payments
Communicate with clearing agents regarding outstanding documents
Monitor the general market for new business
Assist staff with calls to customers, which serve at the same time as recordkeeping of such calls
Any other tasks as directed by department head

Opportunity | Duty Requirement(s)

The suitable applicant will have

A valid Grade 12 (with at least 23 points)
2-3 years’ experience in the Customer Service Field will be an advantage
Knowledge of Border Clearances and Paperwork requirements with regards to Imports and Exports
Knowledge of legislative measures implemented for the Transport Industry
A high level of accuracy and a high regard for attention to detail
Good problem-solving skills
Customer oriented
Good verbal and written communication skills
Excellent organizational skills – including ability to multi-task and manage several conflicting priorities
Professional and confident attitude
Good interpersonal skills
Computer literacy
Ability to work on deadlines
Namibian Citizenship

Please submit your cover letter, curriculum vitae and supporting documents, to the HR Officer. E-mail: [email protected] Only electronic CV’s supported by relevant documentation will be accepted.

Only short-listed candidates will be contacted, and no CV’s will be returned

Closing Date: 14-12-2020

Email Address: [email protected]

Enquiries: 061-372900

Job Summary

Job Type

Full Time

Location

Windhoek, Namibia

CUSTOMER SERVICES DESK COORDINATOR | FP du Toit Transport (Pty) Ltd 1127 views