Guest Relations Manager – Service 132 views

Job Expired

 

Opportunity | Duty Description

Sossusvlei Desert Lodge is currently recruiting for an experienced maintenance manager for our luxury lodge in Sossusvlei.
&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

 

Opportunity | Duty Requirement(s)

KEY OUTPUTS:
·      Meet and Greet all Guests
·      Cover all daily and weekly requirements of the Lodge Manager when on leave
·      Host agents, media and groups
·      Ensure guest delights happen daily
·      Host evenings as required by business levels
·      Weekly planning – training, guest requirement and staffing levels
·      Housekeeping-Room checks
·      Ensure that minimum standards as per BOPs are adhered to in all departments
·      Departmental and finance meetings
·      Positive Health
·      Staff Welfare
·      Training
·      Stock take
·      Complete performance reviews for those staff reporting to you
·      Ensure the departments you are responsible for have their performance reviews completed on time
·      Attend Health and Safety meeting each month and ensure your departments have made any necessary adjustments
·      Ensure any overruns in time sheets in your departments are remedied with under-time
·      Budget lines
·      Promote team work between departments




KNOWLEDGE REQUIRED:
·      At least 3 years relevant experience in a 5 star operation
·      Some form of managerial training
·      Company Knowledge (&BEYOND as well as Foundation)

SKILLS REQUIRED:
·      Communication skills – with guests and fellow staff members
·      Lateral thinking ability
·      Initiative
·      Professional, courteous, hospitable to guests
·      Must be able to cope under pressure to meet guests needs
·      Leadership
·      Honest, have good integrity, proactive and driven person who has career ambitions
·      Good interpersonal skills
·      Passion for guest delight
·      Excellent knowledge of food and food preparation
·      Valid unendorsed driver’s license essential

PREVIOUS WORK EXPERIENCE REQUIRED:
·      Experience in the service industry especially in dealing with guests and staff
·      Previous camp manger/ safari host experience an advantage
·      Previous experience as a head chef an advantage
·      Some international hospitality experience an advantage

This is a permanent live-in position, based at Sossusvlei Desert Lodge.

 

Closing Date: 31-03-2019

Email Address: grant.chambers@andbeyond.com

Enquiries: Grant Chambers

 


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