The Namibia Financial Institutions Supervisory Authority (“NAMFISA; the Authority”) is an independent institution
established by virtue of Act No. 3 of 2001 to regulate and supervise financial institutions in Namibia as mandated
by various acts of Parliament. NAMFISA is an equal opportunity employer and invites competent & suitably qualified
candidates to apply for the following position:
COMPLAINTS ANALYST
DIVISION: MARKET CONDUCT
THE POSITION REPORTS TO THE COMPLAINTS OFFICER:
CONSUMER COMPLAINTS DEPARTMENT
JOB PURPOSE:
The purpose of this job is to resolve complaints and enquiries, create
and maintain good public image and provide information to the
consumers and the public.
KEY ACCOUNTABILITIES:
• Resolve complaints by evaluating information collected pertaining
to queries/complaints, analyzing complaints to determine best
practices on how to deal with the complaint, deciding on
appropriate action to be taken, and liaising with relevant
stakeholders;
• Consult with complainants and service providers to gather
information;
• Refer consumers to appropriate regulatory or consumer protection
institutions;
• Liaise with key teams across the office to process complaints to
resolution;
• Provide progress reports to complainants;
• Draft presentations and compile complaints statistics;
• Conduct presentations with regulatory departments to discuss
complaints;
• Maintain an up to date Complaints register.
QUALIFICATIONS AND EXPERIENCE:
• Relevant Bachelor’s degree (e.g. Law / Economics);
• A minimum of two (2) years relevant experience in one or more
industries regulated by NAMFISA.
KNOWLEDGE OF:
• Basic knowledge and understanding of the regulated financial
sectors;
• Above average understanding of the regulated legislation;
• Basic knowledge of dispute resolution.
SKILLS:
• Governance, risk management, compliance and information/
knowledge management
• Quality assurance
• Continuous improvement
• Stakeholder engagement
• Complaints management
• Complaints resolution
• Complaints trends and analysis
• Service delivery
• Business writing
• Records managemen
REMUNERATION:
NAMFISA offers a market-related total cost to company package based on work experience and qualifications. The package includes retirement and medical
aid benefits.
More Information
-
Job Application Details
APPLICATION DETAILS
T We encourage energetic, dynamic and results-driven team players to forward their applications to: Vacancies Human Resources Manager, P. O. Box 21250, Windhoek OR Hand deliver to: Upper Ground Floor, 51 – 55 Werner List Street, Gutenberg Plaza OR E-mail to: [email protected] Deadline for applications: Friday, 18 August 2023 The Namibia Financial Institutions Supervisory Authority (“NAMFISA; the Authority”) is an independent institution established by virtue of Act No. 3 of 2001 to regulate and supervise financial institutions in Namibia as mandated by various acts of Parliament. NAMFISA is an equal opportunity employer and invites competent & suitably qualified candidates to apply for the following position: THE POSITION REPORTS TO THE COMPLAINTS OFFICER: CONSUMER COMPLAINTS DEPARTMENT COMPLAINTS ANALYST DIVISION: MARKET CONDUCT As per Affirmative Action (Employment) Act, Act 29 of 1998, Namibian Citizens from disadvantaged groups and persons with disabilities will receive preferential treatment and are encouraged to apply. Please note that certified copies of qualifications and identification documents should be attached to your application. Only short-listed candidates will be contacted and no documents will be returned. No faxed applications will be accepted. NAMFISA reserves the right not to make an appointment in this position.
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