Location: Walvis Bay, Erongo, Namibia
Company: Sanlam Group
Who are we?
Sanlam is a leading Financial Services Institution, which provides services in the fields of Individual Life Insurance, Group Life Insurance, Unit Trusts and Asset Management. To give substance to its objective to be fully-fledged Namibian Insurer, Sanlam is increasingly introducing greater financial and technical expertise.
What will you do?
Responsible to answer a multi-line switchboard rapidly and professionally and direct calls to the correct destination without any delay. Greet the customers in a friendly and professional manner; Execute tasks in such a way that it positively affects the customer’s experience of the company. Receive all visitors and clients and direct them in a professional and friendly manner. Administrative functions and assistance as assigned.
What will make you successful in this role?
Switchboard and Reception Duties.
Renewals.
Personal Lines Duties.
Processing of Quick Claims (Fast-track).
Monitoring of Claims.
Finalization of Claims.
Handling of Client Queries and Complaints.
Deliveries and Collections.
Compliance and Regulatory.
General Duties.
Qualifications and Experience
Grade 12
Minimum 2-year related experience.
Elements of Short-Term Insurance (COP).
Meeting Regulatory Requirements.
Knowledge and Skills
MS Word, CRM, Outlook and Excel.
Customer service.
Telephone Etiquette
Proficiency in Afrikaans and English.
Proficiency of Insurers’ systems will be an added advantage.
Personal Attributes
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is commited to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are the key components to ensure a thriving and sustainable business in Namibia. The Group’s Employment Equity plan and targets will be considered as part of the selection process.
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