Job Expired
purpose:
To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas.
Responsibilities:
- Achieve net profit growth for business.
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
- Engage with the customers in a professional way as specified in the service standards.
- Ensure customer’s needs and expectations are understood and solutions provided.
- Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer.
- Convert identified leads into successful sales. Achieve individual targets as set according to appropriate business area or sales plan.
- Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration.
- Approve, validate, verify, check and authorise Frontline activities.
- Comply with governance in terms of legislative and audit requirements.
- Track, control and influence sales activities with the specific aim to increase sales efficiencies.
Experience and Qualifications:
- Grade 12. An appropriate recognised business degree at NQF level 6 is preferred.
- 2-3 years branch related experience with 4 to 6 weeks role related training experience in the following: Foreign Exchange, Mandates, Security, Telling and Customer service.
More Information
- Job Application Details The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below: Apply online via: https://www.firstrandjobs.mobi/Jobs/Detail?refNumber=IRC226969 Closing Date: 14 August 2022
- This job has expired!
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