Vacant Position: Lodge General Manager Epacha Game Lodge & Spa / Eagle Luxury Tented Lodge, Kunene, NAMIBIA.
Purpose:
The main purpose of the Lodge Manager is to manage the lodge and thereby create a profound guest experience, in line with the service vision and creative concepts of the Lodge.
It is the responsibility of the Lodge Manager to monitor hospitality service, maintenance, gardening and housekeeping standards within the lodge. The role is additionally strategic In nature, and the lodge manager must drive the appropriate service directives for the lodge, and move the department towards achieving broader goals.
In this capacity, guest expectations regarding the standard of service should be exceeded. In addition, the lodge needs to be monitored so that it runs in a cost-effective manner, within the agreed budget; in a manner which is conducive to positive inter-personal relationships between staff; and at a superior level of efficiency.
The assistant lodge manager in his/her absence and ensure that a full handover is received on his/her return.
This position is accountable to the Chief Executive Officer.
Scope of work:
In broad terms the lodge manager oversees the following key performance areas:
• Drive the broader goals of the company, in terms of the lodge, by planning and implementing Strategic Management Plans.
• Management and training of the lodge staff in line with the Lodge Standard of Excellence.
• Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained.
• Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded.
• Effective financial management through the administration of orders and effective stock control.
• Effective communication and maintenance of lodge relations.
As such the person filling this position needs to have:
• A minimum of 5 year’s work experience – as a Lodge manager
• Exceptional Food and Beverage knowledge
Financial management ability
• A hardworking, co-operative manner
• High standards of service excellence and a passion for the industry
• Attention to detail
• Exceptional English and a second language would be preferable
• Good computer literacy
• Excellent management ability and communication skills
• A understanding of Namibian Labour Law.
• A developmental approach to staff
• Assertiveness, patience and good organizational skills
• Understanding of housekeeping and maintenance procedures
• An awareness of developments within the food and lodge industries, as well as international trends in hospitality.
Remuneration Package: Negotiable in line with candidate experience
More Information
- Job Application Details Interested applicants should forward their CV for the above-mentioned position to [email protected] Closing date for applications 30 September2021, only short-listed candidates will be contacted. www.namibia-collection.com
- This job has expired!
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