TRAVEL CONSULTANT – Rennies BCD Namibia

Most employers require a diploma or certificate in Travel and Tourism, such as those offered by the Namibian University of Science and Technology or private colleges like Intec and Damelin. IATA certifications are highly valued and often preferred by established agencies. Strong computer literacy and proficiency in reservation systems like Amadeus or Galileo give candidates a significant advantage.

You will spend most of your day consulting with clients in person, by phone, or email to understand their travel needs and preferences. You will research and book flights, accommodation, car rentals, and tours using global distribution systems, while handling payments and issuing tickets. You also handle post-booking changes, cancellations, and emergency support when clients encounter issues during their travels.

Namibian travel agencies typically operate during standard business hours, but you may work shifts or occasional weekends to serve clients across time zones. The culture emphasizes professionalism, customer service excellence, and building long-term client relationships in a relatively small market where reputation matters. Punctuality, neat appearance, and fluency in English and Afrikaans are generally expected.

With experience, you can advance to Senior Consultant, Team Leader, or Branch Manager roles within larger agencies. Some consultants specialize in corporate travel, luxury tourism, or destination management, while others move into sales, product development, or start their own agencies. The Namibian tourism sector's growth, particularly in eco-tourism and international conferencing, creates expanding opportunities for skilled professionals.

Established agencies usually provide benefits aligned with Namibian labour law, including annual leave, sick leave, and maternity leave. Many offer medical aid contributions and pension fund participation, though structures vary significantly by employer size and sector. Travel perks such as discounted or complimentary familiarisation trips are common industry benefits.

Submit a concise CV highlighting relevant qualifications, reservation system experience, and any customer service or sales background through email or online portals as specified in job advertisements. Employers prioritize candidates with proven communication skills, attention to detail, and genuine enthusiasm for travel and Namibian tourism. Including a professional cover letter that demonstrates your knowledge of local and regional destinations strengthens your application considerably.