The L2 Network Engineer will be responsible primarily for troubleshooting and resolving networking-related support incidents across Acunam’s managed customer environments.

Job Summary

Employer: acunam
Job Type: Full-time
Location: Windhoek, Namibia
Category: Information & Technology
Closing Date: 2026-10-09

Key Responsibilities

Attend to and resolve Level 2 (L2) networking support tickets, including escalations from the Service Desk and other technical teams.
Troubleshoot LAN, WAN, VLAN, routing, switching, firewall, VPN, Wi-Fi, and general network connectivity issues.
Troubleshoot and support customer environments consisting primarily of Cisco switches, Fortinet FortiGate firewalls, Cisco Meraki devices, and Ubiquiti wireless access points and controllers.
Configure, deploy, and maintain network switches, firewalls, routers, wireless access points, and related networking infrastructure.
Diagnose network performance, connectivity, and configuration problems and implement appropriate corrective action.
Identify networking-related security risks, configuration weaknesses, and potential points of failure, and escalate or remediate these where appropriate.
Perform network configuration changes, firmware upgrades, and maintenance in accordance with Acunam’s change management processes.
Maintain accurate customer network documentation, including configurations, diagrams, IP addressing, VLANs, and infrastructure changes.
Assist with the development and implementation of networking standards, standard configurations, and best practices across managed customer environments.
Participate in the evaluation, testing, and selection of networking products and technologies.
Assist with networking projects, upgrades, migrations, and new customer deployments.
Collaborate with other technical teams and vendors when troubleshooting incidents involving networks, servers, cloud services, or third-party connectivity.

Requirements

Namibian citizenship.
Grade 12 certificate.
Excellent written and verbal communication skills.
Fluency in English and Afrikaans.
Strong analytical, troubleshooting, and problem-solving abilities.
Ability to systematically diagnose complex technical problems and resolve incidents.
Ability to communicate technical issues and solutions clearly to customers and colleagues.
Ability to work independently while collaborating effectively as part of a technical team.
Ability to prioritise and manage multiple support incidents in an MSP or Service Desk environment.
Willingness to participate in after-hours support, planned maintenance, and network changes when required.
Valid driver’s licence.
Cisco CCNA certification is required.
Fortinet NSE 4 or equivalent FortiGate certification is required.
Cisco Meraki and/or Ubiquiti certification will be an advantage.
Minimum of 3 years’ practical networking experience, preferably within an MSP, service provider, or multi-customer support environment.
Demonstrable practical experience in troubleshooting and configuring Cisco switching and VLAN environments.
Practical experience administering and troubleshooting FortiGate firewalls, including firewall policies, NAT, and VPN connectivity.
Experience with Cisco Meraki networking and security products will be an advantage.
Experience with Ubiquiti UniFi wireless networks, access points, and controllers will be an advantage.
Good practical understanding of TCP/IP, subnetting, DHCP, DNS, VLANs, STP, routing, NAT, VPNs, and Wi-Fi.
Experience using network monitoring, diagnostic, and troubleshooting tools will be an advantage.

How to Apply

Apply by email: recruitment@acunam.com.na
Phone: +264812203109

Frequently Asked Questions

What qualifications and certifications are typically required for an L2 Network Engineer role in Namibia?

Employers usually require a diploma or degree in IT, Computer Science, or Network Engineering from institutions like NUST or IUM. Industry certifications such as CCNA, CCNP, or CompTIA Network+ are highly valued and often preferred.

What are the typical day-to-day responsibilities of an L2 Network Engineer in Namibia?

You will troubleshoot and resolve escalated network issues, configure and maintain routers, switches, and firewalls, and provide technical support to L1 teams. Documentation of network changes and participation in on-call rotations are also common expectations.

How does work culture and employer expectations differ for network engineers in Namibia compared to other countries?

Namibian workplaces often emphasize hierarchical respect and collaborative problem-solving across diverse teams. Punctuality and adaptability are valued, and you may need to work with limited resources or slower internet infrastructure in remote areas.

What career progression opportunities exist for L2 Network Engineers in Namibia?

With experience, you can advance to L3 Network Engineer, Network Architect, or IT Manager roles. Specializing in cybersecurity, cloud networking, or obtaining advanced Cisco certifications can accelerate your growth in the Namibian market.

What benefits are typically offered to L2 Network Engineers by Namibian employers?

Standard packages usually include annual leave of 18-24 days, medical aid contributions, and pension or provident fund arrangements. Some employers also offer performance bonuses, training allowances, and cellphone or transport subsidies.

What do Namibian employers look for when hiring L2 Network Engineers, and how should I apply?

Employers prioritize hands-on experience with Cisco or Huawei equipment, strong troubleshooting skills, and local references or work experience. Tailor your CV to highlight certifications and practical projects, and apply through local job portals, LinkedIn, or directly to telecom and mining companies with IT departments.