The successful incumbent will be a confident and customer-focused travel consultant who is able to work independently, make sound decisions and remain calm under pressure. They will provide efficient and accurate after-hours support while ensuring travellers receive professional assistance when they need it most.

Job Summary

Type: full-time
Location: Windhoek
Category: Customer Service
Closing Date: 2026-09-16

Key Responsibilities

Average response time to after-hours calls and emails.
Client satisfaction ratings.
First-contact resolution rate.
Booking accuracy rate.
Travel disruption resolution effectiveness.
SLA compliance.
Revenue and transaction targets, where applicable.
Quality assurance and audit scores.

Requirements

High level of attention to detail.
Effective time management.
Resilience and ability to remain calm under pressure.
Adaptability and flexibility.
Ability to work independently.

How to Apply

Apply online: www.jobportunities.net

Frequently Asked Questions

What qualifications or certifications are typically required to become a Travel Consultant in Namibia?

A National Senior Secondary Certificate (NSSC) is the minimum educational requirement, though many employers prefer a diploma or certificate in tourism, hospitality, or business studies from institutions like NAMCOL or the University of Namibia. Relevant short courses from the Namibia Tourism Board (NTB) or IATA/UFTAA certification are highly valued and often expected for roles involving international bookings.

What does a typical day look like for a Travel Consultant in Namibia?

You’ll assist clients with domestic and regional travel planning—including safari packages, accommodation bookings, and visa guidance—using local suppliers like Namibia Wildlife Resorts and Air Namibia partners. Daily tasks include responding to emails and calls, updating booking systems, coordinating with lodges and transport providers, and ensuring compliance with Namibian tourism regulations and NTB licensing requirements.

How does the work culture for Travel Consultants in Namibia differ from other countries?

Namibian workplaces emphasise relationship-building, respect for hierarchy, and patience—especially when managing client expectations around infrastructure limitations or seasonal road access in remote areas. Punctuality is valued, but flexibility is common; for example, extended lunch breaks or adjusted hours may occur during peak safari season (June–October) to accommodate client time zones and tour departures.

What career progression opportunities exist for Travel Consultants in Namibia?

With experience, you can advance to Senior Travel Consultant, Team Leader, or Operations Manager within a travel agency—or specialise in niche areas like eco-tourism or MICE (Meetings, Incentives, Conferences, Exhibitions) catering to Namibia’s growing conference tourism sector. Some consultants transition into NTB accreditation roles, start licensed tour operating businesses, or pursue further study via NTB-endorsed pathways to become certified Tour Guides or Destination Managers.

What benefits are commonly offered to full-time Travel Consultants in Namibia?

Most formal employers provide at least 20 days’ annual leave, statutory sick leave, and enrolment in a medical aid scheme—often with partial employer contribution through providers like NAMFISA-registered schemes. Pension contributions follow the Namibian Pension Funds Act, and some agencies offer additional perks such as discounted domestic travel packages or NTB training bursaries.

How do I apply for a Travel Consultant role in Namibia, and what do employers specifically look for?

Applications are usually submitted via email or LinkedIn with a Namibian-style CV (including ID number and referees), and shortlisted candidates undergo interviews that assess knowledge of local destinations, customer service aptitude, and familiarity with Namibian tourism laws. Employers prioritise fluency in English plus at least one local language (e.g., Oshiwambo or Afrikaans), proven experience handling cash or bookings, and evidence of reliability—such as references from previous Namibian hospitality or retail roles.