TELLER (RB2-RB3) – OUTJO BRANCH – Bank Windhoek 35 views

Applicants usually need a Namibian Senior Secondary Certificate (NSSC) with passes in English and Mathematics. A relevant short course in banking, finance, or customer service — such as those offered by the Bankers’ Association of Namibia (BAN) or NAMCOL — is often preferred but not mandatory.

Daily duties include processing cash deposits and withdrawals, verifying identification documents per Namibian Anti-Money Laundering (AML) regulations, and assisting customers with basic account inquiries. Tellers also reconcile tills at shift end and complete daily transaction reports in line with Bank Windhoek’s internal controls and Bank of Namibia reporting standards.

In regional branches, staff often serve multi-generational, multilingual communities — fluency in local languages like Oshiwambo or Otjiherero is valued alongside English. Expectations include strong interpersonal skills, adaptability to limited infrastructure (e.g., intermittent internet), and adherence to Namibian public holidays and cultural norms such as respectful engagement with elders.

Tellers may progress to Senior Teller (RB4), then Customer Service Officer or Operations Assistant roles, often after 2–4 years and completion of internal training or BAN-accredited modules. Continued growth into supervisory or specialist roles typically requires further education — such as a diploma from UNAM or IUM — and demonstrated performance aligned with Namibia’s Banking Sector Code.

Tellers generally receive 20–25 days annual leave, sick leave as per the Namibian Labour Act, and access to group medical aid schemes administered through providers like Medscheme Namibia. Most banks also contribute to the Government Employees Pension Fund (GEPF) or a private pension fund registered with the Namibian Financial Institutions Supervisory Authority (NAMFISA).

Applications must be submitted via Bank Windhoek’s official careers portal or in person at the Outjo Branch, accompanied by certified copies of ID, NSSC, and any relevant certificates. Employers prioritise integrity, accuracy under pressure, familiarity with Namibian KYC/AML requirements, and evidence of reliable attendance — often verified through prior employer references or community character testimonials.