The available position is:
CCTV Control Room Supervisor
JOB PURPOSE
To add value and improve the organization’s operations by review daily CCTV footage, identify control weakness, do daily soft audits, investigation and report on anomalies detected.
Job Summary
- Type: full-time
- Location: Windhoek
- Category: Security
- Closing Date: 2026-08-10
Key Responsibilities
- Identifying Non-Adherence to Company Policy, Procedures, Store Rules and Regulations.
- Identify and Report Merchandise or Stock Shortages or Potential Losses to Metro Namibia.
- Identify Potential Control Weakness in the Metro Stores.
- Ensure Technical Support to Metro Stores w.r.t Investigations, Fraud, Theft, Dishonesty and Misappropriation.
- Create a Zero Tolerance Fraud, Theft and Dishonesty Culture in Metro Namibia.
- Assist with Reduction of Risk Exposer within the Metro Namibia Group.
Requirements
- 2 to 3 Years’ experience in CCTV Surveillance Maintenance and Operations.
- 1 to 2 Years’ Experience at Supervisory Level.
- Technical Experience in CCTV Networking (Hikvision) would be an Advantage
- No Criminal or ITC Record.
- Integrity and Good Corporate Ethics.
- Self-Driven & Enthusiastic.
- Detail-Orientated & Well-Organised.
- Motivated & Proactive.
- Multi-Tasking & Flexible.
- Computer Literate – Outlook, Word & Excel.
- Good Communication & Telephone Ethic.
- Produce Written Incident Reports when Required.
- Manage the Daily Operation of CCTV Systems and Staff in a Professional Manner.
- Monitor CCTV Central Server, Updates and Network, Report on any Anomalies.
- Respond to Emergency Situations in a Professional Manner.
- Liaise with Store Management and National Service Providers when Required.
- Grade 12 with Proficient in English.
- Certificate or Similar Qualification in CCTV Surveillance.
How to Apply
About the Company
Metro Namibia operates as a key retail entity within Namibia, primarily serving customers seeking value through bulk purchasing. The company's business model emphasizes providing substantial savings by allowing shoppers to stock up on goods in larger quantities. Promotions and special deals are consistently available across its store locations, encouraging visits to maximize value. Metro Namibia has established itself as a trusted brand in the country, dedicated to offering competitive pricing and a wide array of products to its Namibian clientele.
A Brand you can trust
Website: https://www.metro.com.na/
Frequently Asked Questions
What qualifications and certifications are typically required for a CCTV Control Room Supervisor role in Namibia?
Relevant security operations training and certification from a recognized Namibian security board are crucial. Prior experience in CCTV monitoring and supervisory roles is essential, often coupled with a Grade 12 certificate and a valid driver's license.
What are the common day-to-day responsibilities of a CCTV Control Room Supervisor in a Metro setting?
Daily duties include overseeing a team of CCTV operators, ensuring continuous monitoring of surveillance systems, and managing incident response protocols. You will also be responsible for maintaining accurate incident logs, generating reports, and ensuring system functionality and compliance with security procedures.
What is the typical work culture and what are the expectations for a security supervisor in Namibia?
The Namibian security sector emphasizes discipline, reliability, and strict adherence to protocols, often involving shift work, including nights, weekends, and public holidays. Professionalism, attention to detail, and the ability to work effectively under pressure are highly valued traits in this environment.
What are the potential career progression paths for a CCTV Control Room Supervisor in the Namibian security industry?
Successful supervisors can progress to senior security supervisor positions, operations management roles, or specialized security consulting within larger organizations. Further training in advanced security technologies or risk management can also open doors to higher-level strategic roles in the Namibian security industry.
What kind of benefits, like leave or medical aid, can I expect in a supervisory security role in Namibia?
Typical benefits often include statutory annual leave, sick leave, and potentially a provident or pension fund contribution from the employer. Medical aid contributions may also be offered by larger security firms, though this can vary significantly depending on the company and the specific employment contract.
What specific qualities or experience do Namibian employers typically look for when hiring a CCTV Control Room Supervisor?
Employers in Namibia seek candidates with strong leadership and communication skills, coupled with demonstrable technical proficiency in CCTV systems and software. A proven track record of incident management, integrity, and the ability to train and motivate a team are highly regarded.
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