Job Expired

OL Leisure invites applicants to join their world-class team as a Golden Ambassador at the Midgard Country Estate. As a Golden Ambassador, you would represent the hospitality brand and serve as a key point of contact for guests, delivering a premium and welcoming experience. The role focuses on exceptional guest relations, upholding the brand’s world-class service standards, and contributing to a memorable leisure and hospitality environment.

Job Summary

Type: full-time
Location: Windhoek
Category: Hospitality
Closing Date: 2026-08-11

Key Responsibilities

Welcoming and assisting guests
Ensuring guest satisfaction
Promoting the estate’s offerings
Maintaining high service quality

Requirements

Strong customer service orientation
Excellent communication and interpersonal skills
Professional and presentable demeanor
Prior experience in hospitality or guest relations

How to Apply

Apply online: careers.ol.na

About the Company

OL Leisure is a company dedicated to crafting authentic experiences that truly reflect the essence of Namibia. It focuses on showcasing the nation's remarkable natural beauty, from its vast and iconic landscapes to its diverse and unique wildlife. The company also emphasizes the warmth and rich culture of the Namibian people in the experiences it provides. Through its operations, OL Leisure aims to offer visitors a profound and memorable connection to the heart and soul of this Southern African country.

Namibia through our eyes

Website: https://www.ol-leisure.com/

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Frequently Asked Questions

What qualifications, certifications, or education are typically required for a Golden Ambassador role in Namibian hospitality?

Most employers seek candidates with a diploma or degree in Hospitality Management, Tourism, or a related field. Significant prior experience in customer service, guest relations, or front-of-house roles within the leisure sector is also highly valued. Fluency in English and often Afrikaans or a local language, alongside strong communication skills, are essential.

What are the common day-to-day responsibilities of a Golden Ambassador in a Namibian leisure setting?

A Golden Ambassador typically focuses on enhancing the guest experience, providing personalized service, and acting as a primary point of contact for inquiries and feedback. This involves welcoming guests, offering local insights, assisting with activity bookings, and resolving any service issues to ensure satisfaction. The role also often includes promoting loyalty programs and representing the establishment's brand values.

How does the local work culture in Namibia influence the expectations and daily interactions for a Golden Ambassador?

Namibian hospitality emphasizes warm, personalized service with a respectful and friendly approach to guests, often valuing a sense of community. Punctuality, reliability, and a strong work ethic are highly regarded, alongside the ability to adapt to diverse international and local clientele. Team collaboration and a proactive attitude in addressing guest needs are key to success in this environment.

What are the realistic career progression paths for a Golden Ambassador within the Namibian hospitality sector?

Successful Golden Ambassadors often progress into supervisory roles such as Guest Relations Manager, Front Office Manager, or even Sales and Marketing positions within larger leisure groups. Opportunities may also arise in specialized areas like events coordination or product development, especially with further training and demonstrated leadership. Developing strong management and operational skills will significantly aid advancement in Namibia's growing tourism industry.

What typical benefits, such as leave, medical aid, or pension, can a Golden Ambassador expect in Namibia?

Standard benefits often include annual leave, sick leave, and potentially maternity/paternity leave in line with Namibian labour laws. Some employers may offer contributions towards medical aid or a pension fund, though these can vary significantly based on the establishment's size and policy. It's advisable to clarify the full benefits package during the interview process.

CUSTOMER SERVICE Guest Relations Hospitality