Job Expired

Join our dynamic team and be part of an exciting hospitality & gaming experience.

Job Summary

Type: full-time
Location: Windhoek
Category: Hospitality
Closing Date: 2026-08-03

Key Responsibilities

Gaming Dealer: Run exciting table games, ensure fair play, and deliver excellent guest experiences.
Guest Service Agent: Provide exceptional service, assist guests with inquiries, and ensure a memorable stay.
Gaming Manager: Oversee gaming operations, ensure compliance, manage performance, and drive business growth.
Manager of People & Culture: Lead people strategies, foster a positive work culture, and support employee growth and engagement.

How to Apply

Apply by email: [email protected]
Phone: +264 61 280 0000
Address: Gustav Voigts Centre, 129 Independence Ave, Windhoek, Namibia

About the Company

AVANI Windhoek Hotel & Casino operates as a modern and exquisite hotel situated in Windhoek, the vibrant capital of Namibia. This establishment is strategically located in the heart of the city, providing guests with immediate access to numerous local attractions. The surrounding area offers a rich array of shopping venues, diverse dining options, and various fun activities. As a combined hotel and casino, it serves as a central hub for both comfortable accommodation and entertainment for visitors to Namibia.

Modern & exquisite hotel in Windhoek, at the heart of Namibia.

Website: https://www.avanihotels.com/en/windhoek

Frequently Asked Questions

What are the typical qualifications or certifications required for gaming and guest service roles in a Namibian hotel and casino?

For roles like Gaming Dealer and Guest Service Agent, a Grade 12 certificate is usually the minimum, often supplemented by customer service experience. Relevant vocational training or diplomas in hospitality, tourism, or gaming operations can provide a significant advantage.

Can you describe the common day-to-day responsibilities for entry-level roles like Gaming Dealer or Guest Service Agent?

Gaming Dealers are responsible for professionally running table games, handling cash and chips accurately, and ensuring a pleasant and fair gaming experience for guests. Guest Service Agents manage guest arrivals and departures, assist with inquiries, and maintain high standards of hospitality and guest satisfaction.

What is the typical work culture and what are the expectations for employees in the Namibian hospitality and gaming industry?

The work culture in Namibian hospitality often emphasizes teamwork, excellent customer service, and a professional appearance. Employees are generally expected to be punctual, reliable, adaptable to varied shifts, and possess a strong commitment to guest satisfaction.

What are the realistic career progression opportunities for someone starting as a Gaming Dealer or Guest Service Agent in a Namibian casino hotel?

Starting in entry-level roles can lead to supervisory positions, such as Pit Manager or Front Office Supervisor, with further advancement into departmental management roles. Continuous professional development and strong performance are key for upward mobility within the hotel and casino environment.

What kind of typical benefits package can a job seeker expect from a hospitality employer like AVANI Windhoek Hotel & Casino in Namibia?

Standard benefits generally include annual leave, sick leave, and often contributions towards a medical aid scheme and a pension fund. Specific benefits can vary by employer and role, but most aim to provide competitive packages within the Namibian hospitality sector.

What advice do you have on how to apply and what do Namibian employers in this sector typically look for in candidates?

When applying, ensure your CV and cover letter are tailored, highlighting relevant customer service experience and a professional demeanor. Employers seek candidates who are passionate about hospitality, possess excellent communication skills, and demonstrate a strong work ethic and team spirit.

Dealer Gaming Guest Services HUMAN RESOURCES Management