Welcome to FNB Life Agency Management and Operations (Pty) Ltd, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.
Job Summary
- Type: contract
- Location: Windhoek
- Category: Administration
- Closing Date: 2026-07-23
Key Responsibilities
- Handle policy-related queries professionally and accurately, ensuring clients receive prompt and effective assistance.
- Assist with general administrative duties, including contacting clients, data capturing, updating records, document management, and reporting.
- Maintain accurate records and ensure all information captured is complete and up to date.
- Provide day-to-day support to the Manager by assisting with operational, administrative, and other ad hoc tasks as required.
- Manage multiple tasks while maintaining accuracy and meeting agreed turnaround times.
- Provide professional and courteous communication when engaging with internal and external clients.
- Escalate urgent queries or service issues to the relevant teams in line with business processes.
- Be flexible and willing to take on additional responsibilities to support the team and business objectives.
Requirements
- Hold a Grade 12 qualification.
- Have previous experience in administration, customer service, call centre, reception, or financial services environments (advantageous).
- Demonstrate strong administrative and organisational skills.
- Have excellent verbal and written communication skills.
- Are customer-focused with a professional and helpful approach.
- Have strong attention to detail and accuracy when capturing information.
- Are computer literate and proficient in using Microsoft Excel and Outlook.
- Can work under pressure and manage high volumes of administrative tasks.
How to Apply
REF Code: R51519 | Job Code: R51519
About the Company
FNB Namibia stands as a leading financial services provider, deeply embedded within the country's economic landscape. As a key subsidiary of the FirstRand Group, it delivers a comprehensive suite of banking products and services tailored for individuals, businesses, and corporate clients across Namibia. From personal banking and innovative digital solutions to corporate finance and wealth management, FNB Namibia supports a wide array of financial needs. The bank maintains an extensive network of branches and ATMs, ensuring accessibility and service delivery from Windhoek to smaller towns. Committed to fostering economic growth and financial inclusion, FNB Namibia plays a vital role in the nation's development by empowering its customers and communities.
How can we help you?
Frequently Asked Questions
What qualifications or certifications are typically required for an Administrative Contractor role in Namibia?
Generally, a National Senior Certificate or diploma in Business Administration, Office Management, or a related field is preferred. Practical experience with office software and administrative tasks is often highly valued by employers.
What are the common day-to-day responsibilities for an Administrative Contractor in a Namibian corporate environment?
Daily tasks often include managing schedules, preparing reports, handling correspondence, and organizing meetings. Contractors are also typically responsible for maintaining office records and providing general administrative support to departments.
What is the typical work culture and expectation for contractors in a Namibian financial institution?
Namibian corporate culture values professionalism, reliability, and respect for hierarchy. As a contractor, you're expected to be punctual, proactive, and integrate seamlessly into existing teams while meeting agreed-upon deliverables.
What are the realistic career progression or growth paths for an Administrative Contractor in Namibia?
While a contract role might not offer direct promotion paths within that specific contract, it provides valuable experience and networking opportunities. Successful contractors can leverage their skills and contacts to secure longer-term contracts, permanent roles, or specialize in specific administrative areas.
What typical benefits, such as leave or medical aid, can an Administrative Contractor expect in Namibia?
Contractors in Namibia generally do not receive the same benefits as permanent employees, like paid leave, medical aid, or pension contributions. These are usually factored into the higher hourly or daily rate, and contractors are responsible for their own provisions.
How should a job seeker apply for administrative contractor roles in Namibia, and what do employers typically look for?
Applications usually involve a detailed CV highlighting relevant administrative skills and previous contract work, along with a concise cover letter outlining your suitability. Employers seek candidates who are reliable, adaptable, possess strong organizational skills, and can quickly contribute without extensive onboarding.
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