OPERATIONS MANAGER – Lotteries Board of Namibia 61 views

Key Responsibilities

• Direct and oversee all daily operational functions of the Board, ensuring full compliance with the Lotteries Act, 2017, and all applicable subsidiary regulations
• Design, implement, and maintain a comprehensive Performance Management System (PMS) to monitor and report on operational KPIs, licensing compliance rates, operator performance, and fund disbursement effectiveness
• Conduct statistical analysis and data-driven performance assessments to identify operational risks, forecast outcomes, and support evidence-based decision-making at the Board and Executive level
• Lead continuous improvement through systematic business process review and re-engineering – mapping, assessing, and upgrading operational processes to eliminate inefficiencies and enhance regulatory compliance
• Manage operational budgets, resource allocation, and risk frameworks to ensure financial sustainability and operational integrity
• Prepare, analyse, and present comprehensive operational reports, performance dashboards, and strategic briefs to the Chief Executive Officer and Board of Directors
• Lead, mentor, develop, and supervise operational staff – building a high-performance organisational culture aligned with the Board’s public accountability mandate
• Manage strategic stakeholder relationships with lottery operators, national regulators, government ministries, and public beneficiary organisations
• Provide governance and compliance advisory support to the Board & CEO, ensuring operational activities remain within the parameters of the enabling legislation and national policy frameworks

Requirements

• A Master’s Degree, or Bachelor’s Degree with substantial postgraduate professional development, in Business Administration, Operations Management, Engineering, Organisational Development, Public Administration, or a related field.
• A professional certification in Business Process Re-Engineering (BPR), Performance Management, or Organisational Development is highly advantageous.
• A minimum of 7 years’ progressive experience in operations management, with at least 3 years in a senior leadership role.
• Experience gained within a State-Owned Enterprise (SOE), statutory body, regulatory authority, or another public sector accountability environment is strongly preferred.
• Demonstrated experience designing, deploying, and managing Performance Management Systems within complex, multi-stakeholder organisations – including scorecard design, KPI architecture, and performance reporting to executive and Board level.
• Proven track record in business process analysis, re-engineering, and continuous improvement – including the ability to systematically map, assess, and redesign operational processes at scale.
• Strong quantitative and analytical capability, including proficiency in statistical analysis, data interpretation, and the use of data-driven methodologies to support operational decision-making and regulatory compliance monitoring.
• Demonstrated financial management accountability and budget management experience within a regulated or public-accountability organisational context.
• Proven leadership and people management skills, including the ability to build and develop high-performance teams and foster a culture of excellence, accountability, and institutional integrity.
• Strategic thinking, systems design, and data-driven decision-making in regulatory environments
• Advanced performance management: KPI design, scorecard development, and operational monitoring within statutory accountability frameworks
• Statistical and quantitative analysis: ability to interrogate operational data, model scenarios, and present evidence-based insights to governance bodies
• Business process re-engineering and organisational design: systematic identification and resolution of operational inefficiencies
• High degree of professionalism, fiduciary integrity, discretion, and confidentiality commensurate with a public trust institution
• SOE and statutory environment navigation: understanding of the legislative, governance, and accountability obligations that apply to regulated public bodies
• Executive-level stakeholder engagement and relationship management – including Boards of Directors, government ministries, industry operators, and community beneficiaries
• Ability to operate effectively under regulatory and time pressure, managing multiple compliance deadlines and governance deliverables simultaneously
• Multilingual communication capability is advantageous, supporting engagement across Namibia’s diverse stakeholder landscape

Salary

A competitive remuneration package will be offered, commensurate with qualifications and experience.

How to Apply