RECEPTIONIST – Agility Orthopaedic Centres 235 views

Key Responsibilities

• Welcome and assist patients and visitors in a professional and friendly manner
• Manage appointment scheduling and patient bookings
• Answer telephone calls and respond to patient enquiries
• Maintain an organized reception and waiting area
• Coordinate patient arrivals and ensure smooth clinic workflow
• Provide patients with information regarding services, procedures, and appointments
• Capture and maintain accurate patient records and documentation
• Assist with billing administration and medical aid submissions where applicable
• Manage patient files and ensure compliance with practice policies and confidentiality standards
• Coordinate communication between patients, practitioners, and administrative staff
• Assist with general office administration tasks and document management
• Monitor office supplies and assist with ordering administrative materials when required

Requirements

• Grade 12 / Matric certificate
• Diploma in Business Administration, Office Administration, or a related qualification will be advantageous
• Minimum of 2 years’ experience in a receptionist, administrative, or customer service role
• Strong communication and interpersonal skills
• Good computer literacy (Microsoft Office and scheduling systems)
• Professional appearance and excellent organizational skills
• Ability to work independently and within a team environment
• Experience working in a medical practice, clinic, or healthcare environment is an added advantage
• Knowledge of medical aid administration or healthcare billing
• Experience using appointment management or patient record systems
• Strong multitasking ability in a fast-paced environment

How to Apply