SERVICE SECTION MANAGER: POWER & ENERGY (WALVIS BAY) – Barloworld Equipment 263 views

Key Responsibilities

• Identifying and resolving capability and capacity issues within the Walvis Bay Power & Energy team in alignment with the Barloworld Namibia vision of achieving 30% net growth across Service, our Net Loyalty Score (NLS) and Percentage of Industry Sales (PINS)
• Responsible for controlling of Work-in-Progress and departmental KPI’s in line with the objective to reach a gold status in Service Excellence
• Accountable for the quality assurance requirement onboard marine vessels with engine overhauls and repairs with a Commissioning Technician as one of the direct reports who in turn is responsible for the relevant outputs
• Providing Customer satisfaction by ensuring quality and fast turnaround time on repairs and overhauls and meeting the given deadlines
• Maintaining Huddle meetings, allowing for open relationships conducive to collaborative problem solving
• Maintaining development for the Walvis Bay Power & Energy team in alignment with service support and growth actions
• Relationship building with external and internal Customers.
• Proactively liaising with principals to resolve problems and issues and build relationships going forward
• Holding and driving monthly meetings with key Customers to discuss issues and problems and ensuring a good relationship.
• Ensuring all problems are dealt with as quickly as possible

Requirements

• Qualified Diesel Mechanic with a Trade Diploma or National Vocational Certificate (NQF3) or applicable Engineering Diploma / Degree
• Minimum 5 years’ experience preferably in the marine and power generation industries
• Minimum 3 years’ management experience in the Customer interface (Supervisor Level and Up)
• Strong technical background from a mechanical engineering perspective
• Experience with managing CAT warranty processes
• Financial acumen and exposure to business planning and budgeting processes
• Sound business communication skills i.e. negotiation; presentation
• Ability to work independently, under pressure and meeting deadlines
• High level of computer literacy including relevant SAP/ NAXT
• People management skills and experience
• Must be in possession of a Code of Conduct not older than 1 year
• Valid Code B/ BE driver’s licence – manual transmission

How to Apply