RECEPTIONIST – Momentum 503 views

Key Responsibilities

• Welcome visitors in a professional and friendly manner to provide excellent client experience.
• Determine the reason for the visit and accompany them to the relevant location or inform the relevant party.
• Follow the relevant security protocol for visitors, capture their details, and issue with security tags if required.
• Attend calls in a professional and friendly manner to provide excellent client experience.
• Screen and route calls appropriately, as received via the switchboard.
• Accurately route client complaints and queries to the relevant department.
• Ensure files are kept in order and easily accessible to relevant stakeholders.
• Collate, compile and distribute documents to relevant stakeholders, as required, within defined standards and timeframes.
• Escalate faults and other housekeeping issues with the relevant stakeholders or service providers.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Delivery on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are met.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Keep the office clean and tidy when the cleaner off sick of on leave.
• Assist with client on-boarding (KYC and other document checks) on the wealth side of the business.
• Assist with capturing new business when requested to do so.
• Assist retail clients with queries they might have on their accounts (delayed withdrawals, missed instructions etc.).
• Assist with any ad hoc duties (on the wealth side of the business) as may be assigned from time to time.

Requirements

• Proven computer literacy in Microsoft Office (PowerPoint; Excel; Word; Outlook);
• Be proactive and takes initiative.
• Knowledge of the relevant business systems (e.g. Switchboard)
• Good problem solving and strong analytical skills.
• Patient with clients (in person or on the phone).
• Flexibility and adaptability.
• Service Orientated.
• Matric (Grade 12) or equivalent.
• Certificate or Diploma in Office Administration / Reception / Front Office (or equivalent)
• 1-2 years’ relevant experience in a reception/front-office or office administration environment.

How to Apply

Closing Date: 06 February 2026, Close of business. Note: Only shortlisted candidates with the relevant supporting documentation attached to their CV’s will be contacted, and no documents will be returned. Register your CV here: https://momentumgroupltd-africa.erecruit.co/candidateapp/Jobs/View/MMH260121-6 For queries please call: 061 297 3096

REF Code: MMH260121-6