VACANCY
The Namibia Airports Company (NAC) is a wholly State-owned company established in terms of the NAC Act (Act no. 25 of 1998) and governed by the Public Enterprises Governance Act (Act no.1 of 2019) and Companies Act (Act no.28 of 2004), to undertake the operations, management, and control of certain aerodromes in Namibia, and to provide for incidental matters.
Customer Care Agent / Flight Announcer (Inferred Title)
Duty Stations: Walvis Bay International Airport, Hosea Kutako International Airport.
Direct Supervisor: Commercial Services Officer.
Purpose of Position: To ensure that departure and arrival times are well coordinated and announced accordingly, and that customer service is maintained at the airport by addressing all travelling passenger and stakeholder enquiries and complaints.
Minimum Qualifications and Experience: Grade 12 with 2 years of experience; OR a Certificate in Business Administration, Travel & Tourism, or any relevant field with at least 1 year of experience; A valid certificate of conduct.
Field of Experience: Customer Service, Travel & Tourism or Business Administration.
Key Performance Areas: Flight announcement; Customer Service; Stakeholder Engagements; Administration; Quality Management System and SMS.
Competencies / Skills: Basic understanding of aviation industry, aircraft and airport operations; Knowledge of passenger information dissemination function; A good understanding about the airport and aircraft operations; Basic understanding of the Namibian Tourism Sector; Microsoft Suite; Administration Process.
Enquiries: The Human Resources Department @ Tel: 061 295 5000 / 5049.
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APPLICATION DETAILS
Application Instructions Submission Deadline: No later than the 28th November 2025. Required Documents (For a Valid Submission): Cover letter. An up-to-date curriculum vitae (including career path to date) with at least two professional references. Certified copies of the academic qualifications, identity documents, and all other supporting documents required and submitted (not older than 6 months). Important Notes: Qualifications obtained from non-Namibian institutions must be accompanied by an NQA evaluation. Designated persons as defined in the Affirmative Action (Employment Act, Act No.29 of 1998) are encouraged to apply. E-mail and faxed applications will not be considered. Only short-listed candidates will be contacted. No documents will be returned to candidates. Submission Address: The Human Resources Department Division: Resourcing, Relations & Wellness (or Resourcing & Relations for the Senior Airport Security Officer) Namibia Airports Company 3rd Floor, Sanlam Centre 145 Independence Avenue Enquiries: The Human Resources Department @ Tel: 061 295 5000 / 5049.
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