PEOPLE AND CULTURE MANAGER – The Windhoek Country Resort & Casino 345 views

VACANCY 

The Windhoek Country Resort & Casino – People and Culture Manager

THE WINDHOEK COUNTRY RESORT & CASINO

Being an equal opportunity employer has a vacancy for:

PEOPLE AND CULTURE MANAGER

At Windhoek Country Club Resort, we do not just offer luxury stays and thrilling entertainment-we create unforgettable experiences. Behind every five-star moment is a team of passionate professionals, and we are looking for a People and Culture Manager to lead the charge in cultivating a vibrant, inclusive, and high-performing workplace.

MAIN PURPOSE OF THE JOB

Reporting to the General Manager, the incumbent will be responsible for the on-site management of the Unit People and Culture function, which will incorporate being the owner of the strategic direction, the overall human resources function (HR) in all aspects, set by management and the Executive team. This includes overseeing all the elements of the Personnel and Training function within agreed budgetary limits so that the Company and its employees can benefit through the employee’s ability to attain optimum performance and growth, and all other Human Resources related items.

THE ROLE

As our People and Culture Manager, you will be the heartbeat of our employee experience. From recruitment to retention, training to transformation, you will play a major role in shaping the culture that keeps our guests coming back and our team proud to be here.

EDUCATION, EXPERIENCE & COMPETENCIES REQUIRED

• Minimum Human Resources Degree or relevant/related certification.

• Previous experience essential preferably in the hospitality industry.

• Ability to liaise with Heads of Department, Union Officials, Shop Stewards, and members of staff, including outsourced company personnel if required.

• Full working knowledge of the Labour Act, the Employment Equity Act, and all other labour related legislation.

• Qualification as skills development facilitator would be an advantage.

• Able to deal with wage negotiations.

• Strong knowledge of hospitality HR practices is an asset.

• Excellent interpersonal and conflict resolution skills.

• Proven ability to lead change and build culture across diverse teams.

• Experience with Human Resources Management Systems and performance management tools.

• A passion for people, service, and creating memorable guest experiences.

KEY RESULT AREAS

• Lead the Human Resource strategy across the full hotel, casino, and other related operations.

• Drive recruitment, on-boarding, and career development for a diverse workforce.

• Champion employee engagement, wellness, and recognition programs.

• Ensure compliance with hospitality labour laws and BEE regulations.

• Facilitate training in service excellence, safety, and leadership.

• Administer benefits, inclusive of pension and medical aid management.

• Act as a trusted advisor to management and staff across all departments.

• Set policies and ensure a common practice across the hotel, casino and all legislation.

• To maintain and facilitate Employment Equity compliance and scorecards; Workplace Skills Plan; Talent Management; and BEE preparation and readiness.

• To work closely with the Payroll Department in ensuring that all relevant information is processed, updated, and maintained.

• To facilitate all Union interactions and correspondence with the Shop stewards, including the wage negotiations.

• To ensure that Company is represented and that we are applying all latest industrial relations legislation, including the monitoring of all disciplinary and grievance procedures.

• Establish and manage a Wellness Program.

• To co-ordinate a training and development program together with management, inclusive of individual development plans.

• To assist with the acquisition, interviewing, reference checking, psychometric testing, and induction training, including all aspects of each job description with all employees, while maintaining a cost effective manning structure in line with budgeted cost and productivity studies.

• To drive our employee morale program.

• To establish and maintain reward and recognition programs.

• To implement and maintain performance management and goal setting including performance contracting and evaluations cycles.

• To conduct exit interviews with all personnel upon their resignation/termination of employment, and highlight any problem areas as may arise from time to time.

• To assist with all reasonable functions throughout the business as per requirements of the Company, by providing counseling as and when necessary or arranging for same as applicable.

• Liaising with the Group Human Resources Manager and keeping him informed on all relevant mattes.

INFREQUENT ACTIVITIES

• To produce a monthly Human Resource Report in a format as agreed with the General Manager.

• To produce a quarterly Human Resource Report for the Board of Directors in a format as agreed with the General Manager.

• To consult and liaise with departmental heads on any Human Resource related issues.

• Will be expected to perform other adhoc duties not detailed above as requested by the General Manager.