PERSONAL ASSISTANT/ADMINISTRATOR – THE WINDHOEK COUNTRY CLUB RESORT & CASINO

VACANCY 

Main Purpose:

Reporting to the Unit General Manager (GM), the incumbent will be responsible for all functions relating to the General Manager’s office and the organisation thereof as well as assisting Head of Departments from time to time in their duties. Responsible for establishing brand and company standards, overseeing and directing some aspects of the Guest Relations function to achieve the highest level of guest satisfaction.

Qualifications:

• Minimum Grade 12 (Matric).

• Secretarial/public relations diploma or equivalent tertiary qualification.

Requirements:

• Proficient in written and verbal communication.

• Sound interpersonal and organizational skills.

• Can work well under pressure.

• Able to work independently.

• Computer literate with sound knowledge of MS Word, Excel, Power Point and other Office Programs.

• Good grooming and presentation.

• Able to act with discretion and diplomacy.

• Excellent public relations skills.

• Strong administrative skills.

Key Areas of Responsibility:

• Assisting GM with daily organising of office and related functions, being the point of contact between the GM and any internal/external stakeholders.

• Confidentiality is a high priority.

• Screen and process all incoming and outgoing mail and telephone calls.

• Assisting with training for departments.

• Stationery, orders with suppliers, issue and control of Purchase order books/Pass out books, assist in monthly stocktakes.

• Attending and capturing Health and Safety meetings and maintaining the H&S file.

• Ordering and maintenance of all employee uniform.

• Organizing staff meetings, certificates, vouchers etc.

• Capturing as well as distribution of all meeting minutes.

• Monthly reports as requested by the GM as well as Legacy Head Office.

• Assist in all marketing related functions, including special events, website, social media, artwork requests etc.

• Guest Feedback management and reporting.

• Guest experience, assisting with special requests from guests prior to arrival and during their stay.

• Handling all aspects of room drops for VIP’s.

• All on property communication including welcome letters, memos, informing guests of any unexpected property issues etc.

• Planning and carrying out holiday specific events, such as Easter, Christmas etc.

• Property collateral i.e. Legacy Lifestyle, Legacy Pride.

• Any ad-hoc duties as assigned by the GM.

Reporting to:

• General Manager

Date required:

• As soon as possible

Personal attributes/qualities:

• Excellent communication skills

• Excellent interpersonal skills

• Above average integrity

• Assertiveness

• Attention to detail