WAITRESS ×2 – NIPAM

POSITION: WAITRESS × 2
The incumbent will report to the Head Chef
PATTERSON : GRADE B2
MINIMUM : N$ 211, 982. 00 (Total Employment Cost)
MAXIMUM : N$ 275, 577. 00 (Total Employment Cost)

PRIMARY PURPOSE
The main purpose of this position is to provide exceptional customer service to all clients
and ensuring a pleasant dining experience. This position is crucial in maintaining the high
standards of service and professionalism expected at NIPAM.

KEY PERFORMANCE AREAS:
Customer Service:

 Greet and welcome customers in a friendly and professional manner.
 Assist customers in choosing menu items and provide recommendations if needed.
 Take accurate orders from customers and ensure prompt delivery to the kitchen.
 Serve food and beverages to customers while adhering to NIPAM’s service standards.
 Attend to customer inquiries, concerns, and complaints promptly and professionally.

Food and Beverage Operations:

 Collaborate with the Chefs and kitchen staff to ensure accurate and timely food delivery.
 Monitor food quality and presentation to ensure it meets NIPAM’s standards.
 Handle and serve beverages, ensuring proper preparation and presentation.
 Maintain knowledge of the menu items, including ingredients, specials, and
modifications.
 Ensure cleanliness and organization of dining areas, including tables, chairs, and
condiments.

Cash handling and Order Processing:
 Receive and process customer payments accurately, using the designated point-ofsale system.
 Handle cash transactions, provide change, and process credit card payments.
 Maintain proper cash register procedures and reconcile sales at the end of each shift.

Personal effectiveness and competency development:
 With guidance from the supervisor implement the performance agreement.
 Work with the supervisor and identify training needs to improve work performance.
 Attends to approved developmental programs and ensures that learning takes place
according to agreed times frames.

EXPERIENCE AND QUALIFICATIONS
Minimum Qualifications and Experience

 Grade 12
 Level 3 qualification in Food and Beverages or related field.
 Three (3) years’ relevant experience in a high – volume food service establishment.