HEAD OF OPERATIONS AND BRANCH SERVICES – 331 views

For more information please dial +264 61 257 700 and ask for recruiter:Valencia Katjerungu

DESCRIPTION

The Head of Operations and Branch Services will be responsible for developing and implementing the business unit plan that facilitates the delivery of quality products and excellent customer service delivery across the branch network , including cash centers and Implant services .

Responsibilities:

Develop and sustain a customer-focused service delivery organization.
Develop and implement the branch coordination framework for monitoring and managing the operations of all branches in the company’s network.
Monitor and coordinate the operations of branches in the company’s network.
Develop and ensure policy compliance (personnel, admin) are strictly adhered to at the branches.
Oversee efficient maintenance and administration of the branch infrastructure and facilities.
Allocation of personnel and material resources to the branches as the need arises.
Consolidate, analyze and monitor branch operations data (efficiency and profitability levels) on a continuous basis and make recommendations as appropriate.
Approval of transactions within approval limits.
Ensure branch returns are rendered to Head Office on a timely basis.
Develop and provide career development of direct reports.
Perform other duties as assigned by Super Regional Head.

REQUIREMENTS

Bachelor’s degree in Accounting, Banking or any related field.
Masters degree in Banking or Accounting field will be an added advantage.
Proven experience (minimum of 8 years) in the bank or financial institution.
Formal Training in Banking Law/Regulation.
Experience in corporate operations will be an added advantage.

Required Knowledge, Skills & Abilities:

Good knowledge and understanding of corporate operations (domestic and international)
Excellent Administrative skills
Good Procurement & employee management skills
Excellent customer service capabilities
Good negotiation and conflict resolution skills
Good Oral & Written communication
Good documentation and process management skills