RELATIONSHIP ANALYST – FNB Namibia

Opportunity | Duty Description
Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship.

Opportunity | Duty Requirement(s)

· Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship. Year on year revenue growth versus budget for team portfolio.
·Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards.
·Act as the point of contact for the defined customer portfolio.
Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer.
·Manage the growth of active customer Account Base to increase client base.
·Ensures a competent portfolio management as well as asset and liability growth.
·Increase product holding per customer by doing cross selling.
·Pro actively identify and manage client attrition.
·Keep abreast with what’s happening within the market place and more specifically with regards to process and credit policy.
·Maximize Business Portfolio cross sell opportunities and strengthen client relationships.
·Convert identified leads into successful sales.

·Achieve individual targets as set according to appropriate business area or sales plan
·Comply with governance in terms of legislative and audit requirements.
·Manage the % of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted.
·Ensure effective Data Management by ensuring expired limits are attended to against set target.
·Prepare credit proposals for review by the Credit Product House.
·Assist internal sales partners with credit decisions and application of the credit policy.
·Compliance with procedures and processes contained in the Golden Rules.
·Manage credit risk in line with compliance requirements.
·Adhere to negotiated service levels and turnaround times in support of business strategy.

Added Advantages | Special Requirement(s)
· Appropriate Business Degree. Banking Certification.
· 2 – 3 years related experience