FRONT OFFICE MANAGER – O&L LEISURE (PTY) LTD 886 views

PURPOSE OF THE POSITION:

The incumbent is responsibility for supervising the Front Office team to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure adherence to hotel policies, standards & procedures.

QUALIFICATIONS & EXPERIENCE:

Diploma: Hospitality Management or equivalent
Minimum 3 years’ experience in a Front Office Management position preferably within an international four- and five-star Hotel environment
Specialized experience in Revenue and Yield Management will be an added advantage

KEY ACCOUNTABILITIES:

Day to day management of the Front Office operation
Financial/procurement management of the department
Communicates and reinforces the guest experience and quality vision for the front office department in alignment with the hotel’s brand identity.
Revenue & Profitability Maximization through developing and implementing operating procedures and standards in support of business targets
Responsible for the effective operation of Hotel Property Management System as well as revenue and cash controls pertaining to the Front Office
Conducts regular audits of O&L Leisure standards and makes sure they conform to QA specifications including but not limited to Reservations, Billing, Folios etc.
Ensures that all team members are trained on technical and service aspects of their position.
Establishes control systems for controllable costs to effectively meet budget guidelines
Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations.

COMPETENCIES REQUIRED

Lives the O&L Values
Leads Growth
Takes Bold Stands
Causes Alignment
Being Authentic
Inspires Innovation
Deliver Extraordinary results