REVENUE MANANGER – MARIGOLD HOTEL 643 views

The Role

• Implement revenue management operations, procedures and best practices.
• Identify new revenue opportunities.
• Provide daily, weekly and monthly reporting.
• Optimize and expand distribution partnerships.
• Act as an overall business development consultant for the hotel manager/owner.
• Challenge and influence hotels to improve service levels and operational standards.
• Build and maintain strong working relationships with levels of staff at the client hotel.
• Travel regularly to each hotel.
• Embed a revenue management culture.

Responsibilities & Duties

• Oversee revenue management and distribution strategy of the hotel and manage day-to-day yield operations.
• Daily pick-up analysis, strategy adjustments and reporting.
• Perform competitive benchmark studies and follow market trends.
• Create and maintain a 13-month rolling demand calendar.
• Create and develop pricing strategies in conjunction with the individuality of each hotel.
• Provide a weekly dynamic forecast of expected results, variances and budget comparisons.
• Manage and oversee strategy for all 3rd party distribution
• Responsible for assessing, analysing and pricing group business strategies
• Analyze overall monthly hotel performance and provide a summary report with recommendations to improve long-term strategies.
• Ensure all related systems are configured correctly, validated and working to full capacity
• Oversee and audit the standards and operations of the reservations department.
• Ensure web site booking process is maintained up-to-date and functional.
• Ensure hotel personnel is fully competent in the use of all systems
• Work in liaison with hotel sales and reservations departments as a team.
• Regularly check the input and the quality of data (segmentation, denials tracking, etc…)points.
• Conduct quarterly property performance reviews and develop strategic and tactical action
• Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts
• Evaluate the performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc…).
• Reduce the cost of distribution by finding new less expensive means of delivering business
• Prepare an outline for and support the annual revenue budget process.
• Inspire Hotel’s HODs to further embed a revenue management culture.
• Advise and coach the client in other operational areas.
• Visit the hotels to get first-hand knowledge of all revenue management issues and other key areas.
• Any other reasonable requests made by management.

Personality

• Business Development DNA and commercial minded.
• Strong sense of need for achievement of goals and success.
• Sound ability and knowledge to develop standards of operations and strategic processes
• Good analytical and numeric skills for fast data crunching.
• Ability to work under own initiative in a highly pressured environment.
• Good listening skills and the ability to anticipate business needs.
• Able to develop relationships with 3rd parties and the hotel teams.
• Capacity to read situations, understand environments and respond accordingly
• Capable of prioritizing between revenue-generating actions and time-consuming tasks with low yield impact.
• Ability to work across all levels and functions of Xotels client portfolio under own initiative in a highly pressured environment.
• Well-developed interpersonal, adaptive influencing and supervisory management skills
• Willingness to travel and ability to interact professionally with other cultures
• The mentality of client service and taking responsibility beyond direct duties.
• High level of motivation, determination and commitment.

Experience & Qualifications

• 2 – 4 years of hands-on Hotel Revenue Management experience.
• A strong command of both written and spoken English is required; additional languages are an asset.
• Bachelors or Master’s Degree in Hotel Management, Tourism or Economic Studies.
• Highly computer literate with a high-level command of Excel.
• Knowledgeable of hotel technology: PMS, Channel Manager, GDS, CRS, Extranets