Job Ad & Profile Description
Position : SMB Account Executive – EMEAResponsibilities:
- Experience managing an inbound request queue and assisting prospects and customers with online chat, email, and phone correspondence.
- Familiarity with the needs of software development and IT operations teams.
- Basic understanding of application lifecycle management including the technology commonly used in application lifecycle management.
- Basic understanding of DevOps practices, including the cultural shift it represents and the benefits to building and shipping software upon adopting those practices.
- Experience in a role that puts customer needs above all else.
- Product demo experience.
- Working knowledge of software development methodologies such as Waterfall, Agile, and Conversational Development.
- Comfortable with frequent client phone calls to explain hard-to-understand concepts and deployment options.
Required profile for job ad : SMB Account Executive – EMEA
- Excellent spoken and written English
- You are obsessed with making customers happy. You know that the slightest trouble in getting started with a product can ruin customer happiness.
- Affinity with software and the software development process
- Passionate about technology and learning more about GitLab
- 3+ years experience in sales, marketing, or customer service
- Experience with CRM and email automation software is highly preferred
- An understanding of B2B software, Open Source software, and the developer product space is preferred
- Be ready to learn how to use GitLab and Git
- You share our values, and work in accordance with those values
- Ability to use GitLab
