Beverages Supervisor – O&L Leisure (Pty) Ltd 964 views

The purpose of this position is to supervise all operational aspects of the restaurant within the F & B Department including the development and performance management of waiters and bartenders, optimizing profits and increasing sales

KEY ACCOUNTABILITIES:

• Has a clear understanding of all Food and Beverage outlets on a lodge.
• Monitor customer satisfaction and respond to customer feedback and complaints.
• To maintain a thorough working knowledge of F & B SOPs and ensure these are upheld at all times through constant observation and coaching.
• To maintain awareness of outlet(s) financial performance.
• To utilize up-selling and suggestive selling techniques to enhance the outlets financial performance.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• To ensure that all potential and real hazards are reported and rectified immediately
• To ensure that the billing procedure and payment are correct and adhered to.
• To ensure that the department is prepared for service at the stated times and that all pre-service activity has been carried out.
• To ensure that the restaurant opens at the stipulated times and that all pre-service activities have been carried out.
• To increase revenue by means of recommending and serving whenever possible, appropriate food and beverage items.
• To conduct performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.

QUALIFICATIONS & EXPERIENCES:

• Grade 12.
• Diploma in Hospitality
• Previous Supervisory experience
• Minimum 3 year experience in waiter/maître d’ at a similar restaurant.

SKILLS REQUIRED:

• Pro-active thinking
• Time Management
• Interpersonal Skills
• Problem Solving and Emotional Intelligence
• Communication skills
• Attention to detail and Accuracy