IT Technician – NAMIB MILLS (Pty) LTD

PRIMARY PURPOSE OF THE POSITION:

Ensure that users can complete their duties by manning the helpdesk, preparing hardware and software, receiving and attending to service requests.

KEY FUNCTIONS AND RESPONSIBILITIES:

• Build and repair computers.
• Perform daily check-ups of data lines and connectivity.
• Configure software.
• Update all necessary documentation regarding downtime, passwords, network settings etc.
• Report faults.
• Help the rest of the support team to complete their duties.
• Any reasonable related IT function requested by management.
• Support local and remote users.
• Grant access to system and network resources.
• Ensure minimum downtime of users.

MINIMUM REQUIREMENTS FOR THIS POSITION:

• A+, N+ or relevant IT qualification.
• Experience in MS Office and Operating Systems.
• 6 months IT support experience, customer service experience will be an added advantage.
• Valid Namibian code 8 driver’s license.
• Available for after hours telephone support and maintenance.
• Namibian Citizen.
• Proficient in English (written & spoken).