Guest Relation Officer (GRO)

Guest Relation Officer (GRO)

Reference # GRO

Introduction

We are recruiting for a client in the hospitality industry who specializes in various luxuries treatments like skincare, massages, body treatment, tip to toe, and many more.

Job Functions

Guest Relation officer

Specification

•        Welcome guests during check-in and giving a found farewell to guest while checkout
•        Escorting guests to rooms to assisting in arranging reservations
•        Handling guest complaints and concerns in an efficient and timely manner
•        Overseeing VIP guests, arrivals and departures
•        Coordinating and multi-tasking job duties in a busy environment

Requirements

o   Minimum 2 years’ experience in the beauty/hospitality industry

o   Must have own reliable transport

o   Willing and prepared to work shifts

o   Market related basic salary with commission and performance bonuses

o   Since Guest Relation Officers spend a great deal of time interacting with guests, it is important that they have strong communication, interpersonal and listening skills. They should also be aggressive problem-solvers and have the ability to manage crises successfully.

Job Closing Date 18/01/2021

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