Customer Care Clerks (12 months Contract) (x4 Positions) | NamWater

Vacancy

NamWater is an equal opportunity employer.

X 4 Customer Care Clerks (12 months Contract)

DUTY STATION

X1 Omafo,

X1 Omuthiya,

X1 Outapi &

X1 Okahao

GRADE: B1

JOB ROLE

To interact with customers, by providing and processing information in response to inquiries, concerns and requests regarding applications for water connections and customer accounts.

JOB REQUIREMENTS

❖ Qualifications

• Grade 12 Certificate
• Bookkeeping/Accounting qualification will be added advantage

Experience

■    2 years’ experience on customer care environment

• Legal Requirements
• Driver’s License Code B
• Competencies, Skills & Abilities
• Excellent Communication, Listening and Interpersonal skills
• Telephone Etiquette
• Excellent Negotiations skills
• Analytical and Problem Solving skills
• Proficiency in Microsoft Office Programs: Microsoft Excel & Word
• Organizing & Administrative skills
• Sound numerical skills
• High level of accuracy with attention to detail
• Knowledge of customer service principles and practices (Customer service orientation)

• Ability to work independently with limited supervision & under pressure
• Knowledge of local languages will be an added advantage

Key Performance Areas

• Facilitate new applications
• Handling customer queries
• Check customer account balances on SAP
• Handling customer reversals
• Handling connection list of new customers
• Handle cutting list of defaulting customers
• Updating new customer register on SAP
• Assist with purchase of connection materials for new customers connections

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