IT ADMINISTRATOR – NAGN 116 views

VACANCY 

The NAGN is the leading institution for celebrating, collecting, preserving, exhibiting, and researching visual art and craft as a component of Namibia’s identity, cultural heritage, and human connectedness.

IT ADMINISTRATOR

Nature of Role: Part Time (3h / day)
Reporting to: The Manager: Corporate Services
Duty Station: Windhoek
Salary: N$144,000.00 per annum

In order for the National Art Gallery of Namibia (NAGN) to support its mandate and sectoral developments, we seek a dynamic and energetic individual to take on the role of IT Administrator.

PRIMARY PURPOSE OF THE JOB:

The primary purpose of an IT Administrator in the workplace is to ensure the smooth, secure, and efficient operation of the organisation’s information technology systems. This includes managing and maintaining computer networks, servers, and software; providing technical support to users; safeguarding data through security protocols and backups; and ensuring systems are updated, reliable, and aligned with business needs. Ultimately, the IT Administrator enables seamless digital operations that support productivity, communication, and organisational growth.

KEY PERFORMANCE AREAS:

• Facilitate information exchange with all stakeholders and engage in relationship-building activities.

• Install, configure, test, and maintain hardware (servers, desktops/laptops, peripherals) and software applications.

• Monitor system performance, network integrity, and uptime, and proactively address issues before they impact operations.

• Manage user accounts, permissions, and access control; onboard and offboard users.

• Implement, manage, and monitor security measures such as firewalls, intrusion detection/prevention, data backup and recovery, and patch management.

• Maintain IT documentation including system configurations, network diagrams, asset inventory, procedures, and help desk logs.

• Provide end-user support and troubleshoot hardware, software, network, and connectivity issues.

• Collaborate with vendors and manage contracts, procure IT equipment, and support IT budgeting.

• Assist in or lead IT projects (e.g., system upgrades, migrations, new rollouts) to align technology with organizational needs.

• Stay current with emerging technologies and industry best practices, and recommend improvements.

• Maintain the NAGN Website.

CORE COMPETENCIES:

The core competencies of an IT Administrator typically include the following:

• Technical Proficiency: Strong understanding of operating systems (Windows, macOS, Linux), networking (LAN/WAN, firewalls, VPNs), and hardware/software management.

• Network and Systems Management: Ability to configure, monitor, and maintain servers, routers, switches, and other IT infrastructure components.

• Cybersecurity Awareness: Knowledge of data protection, access control, firewalls, antivirus systems, and incident response to ensure system integrity and security.

• Troubleshooting and Problem-Solving: Skill in diagnosing and resolving technical issues quickly and effectively to minimize downtime.

• System Upgrades and Maintenance: Managing software updates, system patches, and equipment lifecycles to maintain operational efficiency.

• Database and Backup Management: Ensuring reliable data storage, backup, and recovery procedures to prevent data loss.

• User Support and Training: Providing technical assistance, guidance, and training to staff to optimize their use of technology tools.

• Project Management: Planning and implementing IT projects such as system migrations, new installations, or network expansions.

• Analytical Thinking: Assessing system performance and anticipating future IT needs to support organizational growth.

• Communication and Collaboration: Clearly explaining technical concepts to non-technical users and working effectively with teams across departments.

QUALIFICATIONS AND REQUIREMENTS:

• A+, N+ CompTIA or equivalent IT certification.

• Degree in Computer Science, Systems Administration, or any other relevant degree.

• Basic knowledge of Microsoft Windows OS, hardware, and peripherals.

• Understanding of networking (cabling, Wi-Fi).

• Familiarity with Microsoft Office 365.