COLLECTIONS OFFICER – PostFin 419 views

‘VACANCY 

Collections Officer – PostFin

Review, build and design of collections strategies and processes required to execute the strategy. This will include support with impairments performance management including rehabilitation of pre- and non-performing loans names, via adequate collections capabilities and systems to manage and reduce impairments by minimising provisions raised and remaining within risk appetite.

Vacancy Details
Location: Windhoek

Department: Credit And Collection Department

Contract: 6-Month Fixed Term Contract

Key performance areas

Monitor and control the early and late-stage arrears, non-performing loans (NPL) and recoveries. Monitor and control the adherence of the charge-off policy.

Account segmentation and prioritisation of delinquent queue management.

Train and apply tactical solutions in vendor management and debt collection agencies.

Ability to liaise with legal teams and follow up with litigation matters.

Understanding of distressed loan assessment techniques for rehabilitation purposes

Some insight into the control of bad debts and laid down criteria in respect of law costs, interest in suspense and notional interest, routine and accounting procedures

Experience dealing with multiple stakeholders with well-developed verbal and written communication skills; administrative experience with computer literacy, including Microsoft Office with an understanding of PostFin’s products.

Skills, Knowledge & Personality requirements

Embracing change and positively oriented

Articulating and examining information

Interpreting data and making decisions

Developing strategies and expertise

Problem solving and teamwork

Producing output and meeting timescales

Educational and experience requirements
Diploma/degree in Law, Accounting, Commerce or similar.

Minimum of 2 years’ experience in collections, rehabilitation and/or recoveries or credit.

Experience at a law firm will be an added advantage. Knowledge and understanding of repayment structures, collateral and collection processes within the banking or microlending environment.

Understanding of legalities associated with lending and collateral.

Technical competencies

Computer literate

Customer relationship management

Workflow management

Stakeholder management

Strategic alignment, planning and execution

Compliance and risk management

Communication

Reporting

Other
Emotionally mature

Systematic and detail orientated

Ability to work under pressure

Must be a Namibian citizen