HOUSEKEEPING SUPERVISOR – O&L Leisure (Pty) Ltd 106 views

PURPOSE OF THE POSITION: :

To ensure the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels, ensuring both property and company standards are attained and adhered to. Achieve total guest satisfaction by providing service, which is the best in class, and maximize organisational profitability through effective utilisation of all resources.

Key Performance Areas:

Coordinate housekeeping employees to inspect assigned areas and to ensure standards are maintained.
Maintain cleanliness and upkeep of all the guest rooms and public spaces.
Oversee daily operation in maintaining the maintenance/sanitation of the guest rooms, and public areas.
Supervise the laundry operations and process.
Supervise the daily operations of the housekeeping employees, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
Revenue Control, owns the housekeeping department’s financial performance and long-term sustainability.
Monitor and control the consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies.
Maintain regular on-the-job training for employees, with particular emphasis on personal hygiene and appearance, productivity, product knowledge, workflow, service and selling skills, appearance, and attitude.

QUALIFICATIONS & EXPERIENCE:

Diploma in Hospitality Management
Minimum of 3 years of Housekeeping/laundry experience in a 4- or 5-star hotel/lodge environment.
Computer Literacy

COMPETENCIES REQUIRED

Lives the O&L Values
Leads Growth
Takes Bold Stands
Causes Alignment
Being Authentic
Inspires Innovation
Deliver Extraordinary results