TEMPORARY CLIENT MANAGEMENT SERVICE CONSULTANT (x4 positions) – Business and Intellectual Property Authority (BIPA) 811 views

Minimum of 3 years working experience in Client/Customer Service environment or related area

Acts as primary contact for any client inquiries and concerns either by telephone, in-person or electronic mediums.

Identifies, researches, and resolves customer issues.

Utilizes the system effectively to ensure client data is correctly entered and clients are efficiently supported Communicates progress and resolution of issues to internal and external customers.

Maintains call logs, accurate files of adjustments and correspondence and documents all customer contacts.

Offers relevant information and options to all customers. Obtains and supplies documents as requested in a timely manner.

Be vigilant of calls waiting and responds positively at all times within prescribed time frame.

Transfers and announces calls to appropriate departments. Ensures follow-up calls are completed timeously.

Fosters a culture of teamwork by assisting colleagues when workload permits.

Implements new knowledge / information by keeping abreast of developments and introducing change in work processes where appropriate.

Any other related duty as may be assigned.

Broad understanding of organization’s service offering