CLAIMS NEGOTIATOR – OLD MUTUAL 769 views

Job Description

Minimum Requirements…

• Namibian Citizenship;
• Grade 12; more than 25 points
• Be a holder of a degree from a recognised institution
• 1- 2 Years’ experience in personal negotiating field;
• Relevant short term insurance qualification will be an added advantages e.g. COP;
• Previous short term underwriting experience (preferred);
• Must be detail and quality orientated.
• Computer literacy and good numeric skills are essential;
• Excellent customer service and problem solving skills;
• High energy levels and a team player ;
• Ability to work under pressure;
• Ability to work independently and take initiative;
• Afrikaans and English speaking/writing & communicating; and
•  Excellent communicator with a passion for customer service and relationship building.

Job Specification…

•  End-to-end negotiation and settlement of claims pre-litigation;
• Continuous engagement with brokers and clients re the status and progress of claims;
• Processing of claims payments;
• Quality service delivery to ensure customer satisfaction in line with quality and performance standards;
• Build positive customer relations and solve or escalate customer queries and complaints;
• Contribute to the service culture which builds rewarding relationships;
• Identify and report on Claims process issues to minimize fraud; and
• Collaborate and work with the Claims team to deliver required service levels.
• Builds and maintains relationships with Brokers;
• Accepts and lives the company values;
• Accountable for service delivery through own efforts;
• Makes increased contributions by broadening individual skills;
• Adheres to service and quality standards; and
• Performs quality checks on own work.