German Customer Services & Sales Representative – AFRICA PERSONNEL SERVICES

Job Specifications:

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
• Work on airline reservations systems & handle voice calls in English & German may include some written correspondence.
• Fully paid product and systems training provided.
• Daily interactions with international passengers with queries and complaints
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call centre environment

Job Requirements:

• Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
• Minimum education level equivalent to high school completion (Matric / NQF 4)
• Candidate must be located in Namibia
• Namibian Citizen
• Excellent Computer literacy skills
• No criminal record
• Previous customer service experience preferred